Refund Policy for Non-Instructor-Led Products:
Should you not be completely satisfied with any of our non-instructor-led products for any reason, call us within 10 days of the invoice date to receive a refund.
All refund requests must be made by phone. A Return Authorization number will be assigned by CPAEXAM.com during your call. This Return Authorization number is required to receive a refund. The cost to return the materials will be the responsibility of the purchaser. It is in the best interest of the purchaser to ship materials by certified mail or an alternative traceable method. All books and materials must be received within thirty (30) days of the date of a valid refund request. To facilitate the processing of your return, include a copy of your original invoice, or invoice number and the “Return Authorization Number” in the box of returned goods. Unreturned books and materials fees will be deducted from any refund amount you are owed. Once we have received the returned product, we will issue the appropriate product refund. To qualify to receive a refund, books and materials must be returned in their original condition. Books and materials that have been written in or otherwise defaced cannot be returned and will not be accepted. Once the seal has been broken on any of the following products, these items will not be accepted for return: DVDs, Audio CDs, and Computer Software with access keys. You are responsible for any related collection costs and/or legal fees. These terms are governed by Florida law, with venue for any proceeding arising out of or in connection with these terms in Hillsborough County, Florida. Should you have any questions, please contact the customer service department by email at [email protected].
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